2/10
Lots of added unexpected fees were added to my bill. Energy efficiency, city lodging, etc. Property is listed as “pet friendly” but hotels.com did not disclose a pet fee when I booked my stay and neither did the hotel at any point during check-in or during the duration of my stay. A $52.75 fee was retroactively charged to my credit card a few days after my stay and when I called to inquire about it I was told that there is a $25 pet fee and housekeeping “found evidence of a pet.” When I attempted to contact management regarding the $52.75 charge (DOUBLE the undisclosed pet fee + tax??) management did not respond. I will not stay at a Cobblestone property again; this is my second poor experience in 2 years with this hotel chain and there are plenty of other options.
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