We have been coming here for years. After this recent visit, I have 2 complaints. Let me preface this by saying this is shoulder season, so it's not terribly crowded. First complaint - restaurant service was exceedingly slow, as in horrible. Second complaint - for a 5 star rating, the sheets were scratchy and low quality rough (I came home with a rash on my legs). The toiletries were low quality as well (did not seem like true L'Occitane quality). I love this resort, will come back, but i think they can provide better quality amenities and service, especially for the price.