4/10
I have stayed there for years and never had an experience like this because we booked through hotels.com we got the worst room ever and when we called and told the office it was dirty and in a back alleyway when it was supposed to be Ocean view side we were next to the laundry in the basement outside of the room where bags of garbage and dirty laundry from somebody's previous day the room was disgusting when I called the office and told them they said they have rooms available but I would have had to book them directly through the hotel to be eligible for them. After a lengthy battle with who claimed to be the manager I was able to pay more to get a clean room decent room. So basically because we booked through hotels.com we were put in the bowels of the hotel and they probably count on people complaining but it will cost you additional money to stay in a clean acceptable room. We found out that maid service was with the room but we didn't find out till after 4:00 one day so the maid told us to leave the card on the door that said clean room please we did that at 10:00 a.m. at close to 4:00 it still wasn't cleaned I called the front desk asked if we could get more towels and such and have the room cleaned the manager again with attitude said she'll be there before her shift ends which was around 4. They managed to leave a bitter taste in my mouth about this hotel extremely disappointed.
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