The location was nice, just beside the MRT.
The room was great, however the design could be better. eg. there is one bed side table and no powerpoint located at the side table. Limited sound proofing, we were awaken a few times by the door closing of other rooms. The noise level by the aircon compressor is quite unbearable. The clothes hangers provided can only hang shirt but not pants. Only 1 chair in the room ( yes, there was a sofa ) but when we order in for meals, one person would have no place to sit.
The structure of the hotel is very long, hotel phone operator / receptionists do not pick up the phone, so we have to go downstairs for any inquiries.
Hotel guests were sleeping in the lobby sofa, this is really unacceptable for a 5 star hotel as indicated in Expedia's website.
Service crew at the counter definitely requires more training on customer service.