6/10 ดี
29 พฤศจิกายน ค.ศ. 2024
Wrong Room
We arrived late at night and were placed in a double queen room even though we booked a King Room. When we got to the room on the 3rd floor we called the front desk and explained the room was not the one we booked, she told us to come downstairs and it would be fixed. However after getting back downstairs with our 1 year old and all of our stuff we were told the room could not be changed back because a manager changed the room. First because of us being two adults and a child, then it was changed based on the price we paid (idk where they got the price from it wasn’t the same as anything we paid). Our room was changed three times without us being notified. First from a King Bed to a King Bed with a couch, then to a double queen room. We were given the option to either cancel the reservation and wait to get our money back or basically just deal with what we had. We were only in town for two days so we didn’t want to cancel, rebook, and wait. Even though there was a king bed room available when we arrived, they couldn’t put us in that room even though it was what we booked and it showed on our reservation. I suggest calling and double checking that you are getting the correct room before arrival or you might be stuck in a room you don’t want or find functional.
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