We wanted something close to the Impact Arena for an upcoming concert, so selected U Apartment based on, Price, Location and the Complimentary Breakfast. Our drive from Pattaya to the Hotel was extremely long, not helped by the location map supplied by Hotels.com took us about 3km (1 1/2 Hrs in rush hour traffic) past the Apartment. This meant that we could not book in before the concert, nor had time to change clothes. The email from Hotels.com did not even supply a local number for the hotel, so even after the concert it took another 40 minutes to find. On arrival (at 11.30pm) the security guard was sleeping but it was clear that the car park was full, so we parked on the street. The room itself was fairly decent, although to save electric they unplugged the in room fridge. There may have been WiFi but we were not given any information. The bathroom only has hot water at the shower, not in the sink, so shaving is also an issue. At 08.10 they started construction right outside our window...and I mean right outside (Room 201). So it was a relatively early start, we headed down for breakfast...which they don't offer. On complaining to the staff about the noise we were advised that it is clear on their website, pity Hotels.com did not explain this. In fairness to the Hotel, the majority of my issues were with the information provided by the booking company, not the establishment. However all of theses thing turned what was meant to be a special occasion into a nightmare.