Acid/chlorine burns to my children, so much their clothes dyed from black to grey! They refused to acknowledge anything. The whole complex was disgusting. The pool looked amazing and was the only reason we put up with the rest.
No cutlery, no toilet paper, no towels, no bowls or plates, no microwave kettle or stove. Had to ask for anything and the towels were pieces of felt (no I am not joking). When I asked them to speak to the manager about the kids burns because they needed medical attention they pretended to not speak English and said no manager. I asked for owner, no owner, they didn't close the pool or get testing.
Every metre of the room had a repair needed or paint missing, or cracks. TV had one Chanel, AC had one speed.
Don't let the roof top pool or bar pictures fool you.