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Fantastic hotel at the heart of Bangkok. Clean and chic.

Fantastic atmosphere! They make you feel very welcome and will assist you for all your requests. Great Services!

Hotel is dated and carpets stained. Room smelled of smoke and had to ask to move. The decor is blingy but tired and broken. On positive side the gym and pool are nice and breakfast very good.

Wow such a great stay! The hotel was beautiful and the staff was amazing. Not one complaint I can think of! Will definitely be staying here again!

It was supposed to be a family vacation to celebrate our wedding anniversary with our little boy. What started out as a warm welcome (imagine balloons, colouring stuff, bath toys for my boy) ended on a low note due to various incidences. I’m in contact with them over it and shall not Eleni rage too much. Just be careful when you dirty their stuff is all I can say. Overall, housekeeping is not always standard ( had missing hand towels, tea bags), service staff wise, most are friendly (especially those manning the valet) but take note when checking out. I encountered one staff who was not willing to accept my exact small notes & coins and only wanted to accept my THB 1000 notes. When my change was returned, I was asked if I would like to change my coins to notes. I was honestly taken aback. Could my exact small notes & coins not have been accepted in the first place to minimise the already unpleasant experience? Considering we stayed 6 nights and the consideration given to us over the incidences shows that there is still room for improvement in the customer experience and service standards.

It's our third time back to W Bangkok. We have been on our honeymoon trip, me and my husband. We started at W Bangkok which did an amazing welcoming in the room. We finished the trip at W Bangkok which outdid themselves with another amazing welcoming and HBD 40th to my husband. Thanks a lot to Boom, our W insider and customer relation specialist. She took my demanding needs about room upgrade, planning arrival, set up for the surprise for my husband with her whenever/whatever team. It was all fantastic. And thanks to Kate who waved us goodbye before we left the hotel. As I already have viewed W Bangkok before. We will always choose W Bangkok for its design, personal, hospitality and professional serviced and customer relationship building.

Hotel is top notch, breakfast was awesome, rooms were great. One thing I think needs work is quality of room service food.

A must stay, great hotel with an excellent breakfast offering. Location is central close to Silom and Lumpini park

Excellent. No complaints.

Disappointed