Rude staff. I booked the room for my son. He is in the Army and was there for a training mission. He found insects in the bed and around the room. I called to report this and they told me, “Sorry, there is nothing we can do about the infestation of bugs in your room. We are too busy to change the sheets and we are full, so you can not change rooms”. The bugs were biting, so he spent the night in his gear on the floor. I sent pictures of the various insects crawling all over the bed. The next day, they said they had inspected the room and could not find any bugs. They sprayed/treated the room and told me the bugs in the pictures were common in the area and do not bite. Their attitude was rude, uncaring and contradictory. If you didn’t find any bugs, why did you spray the room? The staff should be ashamed for the way they treat our military who deploy and protect our front lines.