4/10 พอใช้
23 มกราคม ค.ศ. 2023
Bring back to the old staff
Sad to see that none of the former staff are back here. Some unfriendly reception staff with little local knowledge or customer service - one lady couldnt even find out which airport and airline operated from ! She had NO willingness to even check on line 'i dont know you phone airport'.
Rooms realy need a refurb. TV is so old and NO channels are clear at all.
Broken tiles in pool (I gave one to the engineer and he just said 'thank you') and staff DONT CARE about guests safety.
LAN line used to be provided in guest rooms - no more! Bought one as 'IT had gone home' was the Reception replied when asking for one!! Mind you it didnt work !! Reception told three times but nothing happened.
Very sad to see such a great hotel going down hill
PS my 12th visit to this hotel. Precovid.
Only good thing - location!
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