Check-In and Room Assignment:
We requested adjoining rooms for our family of six but were told none were available. However, upon arrival, we found that our rooms were indeed connected, causing unnecessary confusion.
Maintenance and Cleanliness:
Both rooms had bathroom issues: one toilet was clogged, and the other had a broken handle causing continuous running. The front desk offered a plunger, as maintenance was unavailable. Additionally, we found red hair in the shower, and the drain was malfunctioning, leading to water accumulation.
Customer Service:
The staff’s response was inadequate, offering room changes that didn’t meet our needs and failing to address key card malfunctions promptly.
Conclusion:
Poor communication, unresolved maintenance issues, and cleanliness concerns made our stay unsatisfactory. I cannot recommend this hotel to families seeking a comfortable experience.