Let me start by saying the mattress on my bed was so old I sunk right into the box spring! I only weigh 185 lbs. The top portion o the springs literally touched the bottom of the springs. There was no other room to move us to, and they would not replace the mattress.
We had a room with a kitchenette: No sponge to wash dishes, only a few paper towels on the roll, empty salt and pepper shakers, scratched up and dirty pots, very small refrigerator with a freezer that needed dethawing of built up ice, and get this....THE COFFEE FOR THE ROOM WAS IN AN OPEN CONTAINER THAT GUESTS SHARE (or taint) FROM ONE PERSON STAYING TO THE NEXT! scary! The provided keycard tells you to lock the deadbolt, but there is not one on the door-see pic.