We got to the hotel at midnight, and they already were dealing with an angry customer, I was trying to be nice, but apparently they tried to charge my card early even though I chose to pay at the property, I didn’t have the funds on the card at the time so it declined, and they did not attempt to contact me to let me know the hotel was overbooked. I had to find another place to stay with my family at 1am. Staff were not helpful, honestly probably the most upsetting part of our trip.