2/10 แย่
22 กุมภาพันธ์ ค.ศ. 2025
Bed Bugs
BED BUG infested room. Bed bug shells lying on mattress, mature bed bug crawling on fold down bed. Blood stain on top sheet of one of the beds. Living room and balcony smelled of weed. Lazy river was drained and in disrepair- not as advertised! Staff was not concerned about bed bug problem.. even though live evidence was brought to front desk clerk in a bag. Hotel only offered partial refund, wanting to charge for a nights stay, even though my family didn't stay a single night. We had to pack our things and book a different hotel down the road. This was supposed to be 2 night stay for the weekend to celebrate my little one's birthday. Only after several phone calls, emails, and credit card dispute did they finally offer full refund.. which is what should have happened from the start! They had tried saying that they called pest control and that the room was negative for bed bugs... inspite of all the evidence provided. I do not appreciate being called a liar. Will never stay here again and I do not recommend.
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