The room was cleaned, but the was a dirty towel hanging on the coat hook, the mini soaps were half used, except the bar soap, and the room in general was in fairly used condition with patched holes in the tub, broken tiles in the bathroom and a square of replaced carpet that was frayed.
Upon checking in we were welcomed with a 'reserve the right to refuse service to anyone for any reaseon' sign in large bold letters leading us not to complain about the out of service pool and dreadful smell in the room. We didn't want to be kicked out as we were a late checkin, during a snowstorm with our very young child.
Horrible experience overall, will not be staying at this chain again.