คอมฟอร์ต อินน์แอนด์สวีทส์

Stains and stinky customer service

Stains all over the carpet, in the room and all over the hall carpet- big stains, not just little ones in the hall. Also, I booked 2 rooms but they put the rooms on 2 separate floors. When I asked why they weren’t put together, the man at the front desk said since I checked in after 8, other people got first pick of rooms. That was surprising. I asked if it was common to separate rooms on the same reservation, he said they didn’t have to put us together and that I should have marked it on my reservation. Next time I’ll be sure to do that, but I worked at the Hampton Inn for years, and we were instructed any group reservations should be grouped together. Maybe this is something they should put into practice.

ทริป 1 คืน, 2 ส.ค. 2021

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Frustrated and scared

My accomodations were good but the people in the next room were yelling and screaming at each other all night. I got very little sleep the first night and the second night they started yelling at 5:03 in the morning. Very frustrated to say the least. I'm not used to listening to that type of language and yelling. I did talk to someone at the desk. It was just scary to say the least. My husband was in the UPMC Hospital and he was so worried about me. I would rather have slept in my car in the parking lot than go through that again.

Susan, ทริป 2 คืน, 31 ก.ค. 2021

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Great location! Shower was broken!

ทริปกับครอบครัว 1 คืน, 16 ก.ค. 2021

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The A/C was less than impressive. I was hot all night long.

ทริป 1 คืน, 26 มิ.ย. 2021

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The room was dirty. They also charge $15 from my credit card without telling the reason. Absolutely not recommend to anyone. Don’t waste your money since you can have a better one.

Khamnoon, ทริปกับครอบครัว 1 คืน, 26 มิ.ย. 2021

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It was fine for what we needed which was to sleep and shower. Beds were not super comfortable and my back hurt the next day. Stains on the carpet, but that didn't bother me as I feel it is normal wear and tear. Grab and go breakfast was ok.

Kara, ทริป 1 คืน, 19 มิ.ย. 2021

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Expensive, dirty, burnt out light bulbs, toilet paper holder fell off wall. Have been going to this hotel for years and it has certainly gone down hill. Will never stay at this hotel again.

ทริปกับเพื่อน 2 คืน, 4 มิ.ย. 2021

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It was a very good stay for the most part. My husband fell in the tub because there was no bath mat and the non slip in bottom of tub were worn off. He fell forward jamming his ring finger . As a result of a swollen, bruised finger he was not able to play his planned golf game. He did go to front fest and obtained a bath mat.

Donna, ทริปกับครอบครัว 3 คืน, 20 พ.ค. 2021

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Swank, smells, it was ok

Weirdly swanky room with a hot tub. Cigarette smell was present but attempted to be covered up by a very potent fragrance. This was definitely the party room for someone. Microwave and fridge were nice. Bed was the redeeming factor. Idk it was mostly just expensive this one weekend, otherwise it would be worth it.

Will, ทริป 1 คืน, 15 พ.ค. 2021

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Very disappointed

The women took a call while trying to check us in onsteaf of either having someone else handle the call or put the person on hold so she really was friendly with us and took her longer because of the distraction. Then she was trying to tell staff what the call was about and they didn't understand her due to the language barrier. No food, which okay because of COVID but they had nothing good. Like for kida no cereal or milk just snack like.

ทริปกับครอบครัว 1 คืน, 15 พ.ค. 2021

ความคิดเห็นจริงจากผู้เข้าพักของ Hotels.com