คันทรีอินน์แอนด์สวีทส์ บายเรดิสัน เบคลีย์ WV

A night to remember

Customer service was great.

Mary, ทริปกับครอบครัว 1 คืน, 30 มี.ค. 2021

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Dirty!

The staff was friendly, but the place in general is very dirty. Bedsheets were stained, breakfast tables were sticky, elevators were filthy and smelly, floors were wet and muddy from pool, the fitness center was wet and soapy from kids playing in it soaked in pool water and no adult supervision...I blame the hotel and the parents for this one.

Miladys, ทริปกับครอบครัว 3 คืน, 28 มี.ค. 2021

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Longest check in I've ever experienced

When we arrived, the line to check in was out the door. People were staying they had been waiting an hour. The man at the desk never once addressed the line to let us know what was happening or why it was taking so long. He looked down the entire time, never making eye contact with the guests. While we waited, two different families came to the lobby after checking in to say that their rooms were filthy, with unwashed linens. Another man came back down to say the room he had been sent to was occupied by another family. Our keys did not work, and we had to stand in the hallway and wait an additional 30 minutes to get replacements. All in all from arriving on property to getting in the room, was around a 1.5 hour wait, never getting any explanation.

Jessica, ทริปกับครอบครัว 1 คืน, 26 มี.ค. 2021

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Masks mandates not being followed

This was our first time staying in a hotel since the pandemic started. We were disappointed that despite the mandatory mask signs the clerk checking us in didn’t have one on for half the check in (she did put one on halfway through our checking in), and none of the other guests we saw in the lobby had them on either. Luckily it was just a one night stay on our way to another location. We definitely wouldn’t have felt safe staying her beyond that. Very disappointing.

Amber, ทริปกับครอบครัว 1 คืน, 12 มี.ค. 2021

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we first got there no king room avilable gave us a pet room we have no pets beds ok but room run down forthe price. i breakfast was great hot and they dished out for you. pool was ok hot tub indoors not working outside was . this hotel was run down .but stayed in others around area and all are run down .

mariellen, ทริป 1 คืน, 28 ก.พ. 2021

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Reasonably priced

LOVED the room size! Couches needed replacement. All light bulbs in room should be working, several were out. Nice pool area. Full breakfast service.

Cherie, ทริป 1 คืน, 24 ก.พ. 2021

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Hotel-only Power outage with no customer service

The power went out in the hotel at 2AM. I am a sleep apnea sufferer so my CPAP stopped working and woke me up. I got up and walked around the outside of the hotel and every building on all sides of the hotel had power so I walked back in and asked the person at the front desk what the status is. He confirmed that it was only this hotel and the manager said they would do nothing about it until 8AM when maintenance arrives. I told him that I need to drive 10 hours in the morning and this would not work. He shrugged me off. At exactly 8:10AM, the power came back on as the maintenance staff was now onsite. In the morning, I mentioned it to the onsite manager and she tried to say that it was a widespread power outage and refused to accept any responsibility. She called me a liar as I was walking away. No compensation for my lack of sleep, no offer to move me to another hotel. The service here sucks and I would never stay there again.

Steve, ทริปกับครอบครัว 1 คืน, 15 ก.พ. 2021

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I cannot recommend

The hotel was in the process of renovations. Our beds were uncomfortable. In need of replacement. Outlets did not hold a plug, so it was challenging trying to charge our phones. Towels were small and one was dirty that was placed in the bathroom. Shower/tub did not drain properly. No linen on pull out sofa. We had to move rooms due to a previous guest smoking in the room and the smoke detector was coved up with a plastic garbage bag. The front desk attend was not wearing a mask during check in or when he came into my room to check out the smoke detector. He was nice, but was not following the states required mask mandate. We saw the same employee the following day, sans mask again. All other employees were wearing a mask. Employee stated to me that the residents of WV were "over it" and the only places that would give me a hard time about not wearing a mask would be Walmart and Starbucks. Breakfast was served by hotel employees. They were wearing masks and gloves. Pool/hot tub was open. Water was over chlorined, to the point where it burned my hands that are pretty from the winter. Side entrance into hotel was propped open with a rock, so anyone could just walk in.

Andrea, ทริปกับครอบครัว 2 คืน, 5 ก.พ. 2021

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Dirty, dirty, dirty

Our room had two televisions and zero remotes but this was the least of our worries. There was obvious blood splatter on the inside of the bathroom door and huge stains on the sheets. Everything in the room just looked old and rundown. Between the blood and stains, there was no way we were staying at this hotel. The boy working the desk was very nice about it and apologized and gave us a refund. We went across the street to the Hampton Inn and it was very clean!

ทริป 2 คืน, 5 ก.พ. 2021

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Clean and friendly

Extremely friendly experience with the staff and hotel was very clean.

Michael, ทริปกับครอบครัว 1 คืน, 1 ก.พ. 2021

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