แฟร์ฟิลด์ บายแมริออท อินน์แอนด์สวีท เฮิร์นดอน เรสตัน

A Few Disappointments

Your facility is gorgeous, and the rooms were super clean and comfortable, but I was a little disappointed in a few things. 1) the Second layer of towels was stained with something brown and/or rusty. 2) You guys were a bit stingy on the coffee supplies in the room- limited options. 3) The way you're handling breakfast may be necessary due to Covid, but it didn't go a long way toward making me feel valued as a guest. The lack of coffee service in the lobby was especially hard to cope with. It made the rest of my day a little harder. I love staying in places that help prepare me to have a great day.

John, เดินทางเพื่อทำธุรกิจ 1 คืน, 14 พ.ค. 2021

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GREAT place to stay

The hotel staff was AMAZING in their friendliness, kindness, and willingness to help our family have a great time. Special shout-out to Ron at the front desk who consistently went above and beyond to show us fantastic hospitality.

ทริปกับครอบครัว 5 คืน, 12 พ.ค. 2021

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High Marriot Standards upheld

Nice looking, functional property. VERY clean... it was a great stay. Very grateful for the great rate.

Steele, เดินทางเพื่อทำธุรกิจ 3 คืน, 7 พ.ค. 2021

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So so

Not up to standards

Shelly, ทริป 3 คืน, 7 พ.ค. 2021

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Family trip

Good stay.

Hon, ทริปกับครอบครัว 1 คืน, 5 พ.ค. 2021

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A pleasant experience

I had a very pleasant stay, and was able to easily walk to a nice Indian restaurant for dinner.

Daniel W., ทริป 1 คืน, 1 พ.ค. 2021

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Not what i expected

The room was very small very outdated and weird smell

Erick, ทริปกับเพื่อน 1 คืน, 24 เม.ย. 2021

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Can not keep commitments.

I was told there will be bagged breakfasts before booking the hotel. Since all the people were to be fasting, we needed our meals earlier, which we were promised and told we can take more since we will be fasting. Called again before getting to the hotel to confirm. Finally, after arrival, I was told I can only take 2 bags, when I had paid for 3. It is not about the breakfasts, it's the confirmation that was not taken into consideration. I mentioned to Jason that we will be fasting and were told we can take extra, looking at his computer he simply said, "Sorry. I can only give 2." Being tired from fasting and a 16 hour trip, I just left to get my things to take to the room. Upon arriving to the room, things were nice. My daughter loved it. The wifi did not work on my of my devices (both phones, windows laptop or mac laptop). Jason at the front desk asked me to try restarting. Tried, but didn't work. Finally while laying down, I saw something move. Turning on the light, I see a very odd brown spider. on the headboard. As I got up, the spider "collapsed" and fled behind the headboard. I called front desk to ask if there are any incidents of spider bites, I was told there aren't and explained what happened. I was simply told, "I will have room service check it in the morning." Hotel was nice, but staff needs to keep up with their promises to customers. Probably will not stay here again.

Rehan, ทริปกับครอบครัว 1 คืน, 17 เม.ย. 2021

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Nice hotel in Herndon

Carole, ทริป 3 คืน, 31 มี.ค. 2021

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Could have been more welcoming

Our first impression was unfriendly. We stood outside the door until they opened it to let us in. It didn’t matter the time of day, in order to come in, the front desk would wait until you stood outside before letring us into the lobby. They also had one bar of soap for both the shower and to wash your hands. They are also over the top regarding COVID precautions. We were not allowed to enter most of the lobby, and the breakfast bags were cold and uninviting.

Pam, ทริป 1 คืน, 21 มี.ค. 2021

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