The riverside setting is undeniably beautiful—lush gardens, breezy palms, and tranquil views. But beyond the scenery, the resort shows clear signs of neglect that undercut its five-star claim.
Facilities are rundown. Pool decking is warped and uneven, with cracked planks and splinters creating trip hazards. Decorative trims are flaking and stained. Artificial turf is frayed, dirty, and ignored.
Rooms are inconsistent at best, depressing at worst. Many feel dated, with mismatched furniture, peeling bathtubs, broken fixtures, and exposed filler patches. Air conditioners leak or groan. Plumbing is unreliable. Even lighting is dull and poorly maintained.
Housekeeping tries, but age overshadows cleanliness. Things may be wiped down, but worn surfaces and old fabrics can’t be scrubbed into feeling fresh.
Service is polite but ineffective. Maintenance issues are either ignored or patched temporarily. Some rooms are upgraded; others seem forgotten. There’s no consistency, no quality control.
Anantara Riverside coasts on its past and location. Unless major renovations and better oversight happen soon, guests will continue to be disappointed. Book only if you’re guaranteed a fully renovated room—otherwise, the risk isn’t worth the price.