We have been going to the Pigeon Forge area for over 20 years, but this was our first time for Christmas and where we usually stay was closed. This was our first stay here at The Inn on the River, and it may now have become our permanent stay! The service from check-in to check-out was great from the front desk to maintenance to house keepers, everyone was courteous and ensured we had what was needed. I very much liked the room on the river as it provided some much needed relaxation. My only complaint is the rooms are somewhat smaller than other places we have stayed likely because of the large cabinet/storage space (which was nice). Otherwise lots of amenities from popcorn at night, large breakfast buffet, hot chocolate 24/7, indoor & outdoor pools, firepit patio, walkway by the river with swings and a grill. Very much enjoyed our Christmas stay here.