Multi stays and each time pleased with the room overall. Clean, neat, tidy, up to date, & relatively comfortable for a low-budget room. Even the cheap beds are tolerable.
The room was as expected.
However, we definitely had some adverse experiences that will send us elsewhere next time we work in Syracuse.
1. we returned from picking up dinner on our second evening about 6:30pm & our key card didn't work. Went to the desk & no one was there to fix it (and no heat in the lobby.) I called the local phone # which sent me to Red Roof's AI booking line and into a loop w/no human available.
Stood there ringing the bell, calling every # we could find for the hotel and chain while freezing in the 9° temp trying to gain access to the hotel room that had everything inside.
We weren't the only ones with this problem. A gentleman was also waiting w/ 2 small children to have his key card reactivated.
A man looking to check in waited but finally left when no one came.
Finally, after 45 minutes, in waltzed the attendant asking if we'd been waiting long.
2. no bath towels. 2 small hand towels & bath mat. No one around to get towels from
3. the walkways were not shoveled or salted. Super slick, icy & dangerous.
If you are booking for the cheap decent room, be aware that it is also some sort of halfway house and has some "characters" hanging around
While none made us concerned, if I had been traveling without my husband, it probably would NOT have been a wise choice for feeling secure.