My husband and I stayed at The Leta Hotel in Goleta, CA on Wednesday, 25 June 2025 to get a fun head start on an extended weekend. We were scheduled to fly out of Santa Barbara Municipal Airport at 5:50 AM the next day, Thursday, 26 June 2025 and thought that staying at a Hilton close to the airport would provide us with a relaxing and comfortable night's rest before a very early morning and long travel day.
We couldn't have been more wrong. I have never felt that I had to complain about a Hilton property and I have been a member for years. However, I must report this experience.
We arrived late in the afternoon on Wednesday, 25 June 2025 and began our check-in with Mina (or Mena). She was very friendly and all seemed fine while she took our credit card for the transaction until she said, "We have you in a Parlor Room with a sofa bed and a roll-away". My husband was dumfounded because he made a reservation (confirmed reservation) for two queen beds (no king beds available). He asked her to repeat what she said, and we still couldn't believe our ears. I have never heard of a "Parlor Room" No bed? A sofa bed and a roll-away?
Mina said that they had some rooms that the A/C was not functioning, and the local university was holding registration and therefore no other rooms available.
We accepted, said we would look at the room, and off we went. The room was a regular sized room with the sofa bed opened, and a roll-away bed. I laid down on the sofa bed and it was awful.