The room we were given was terrible. From the moment we opened the door, we were met buy a strong urine smell. Following that, we clearly observed that the mattresses on both beds were extremely lumpy and thin. We have never done this before, but we decided immediately that we should not stay there. We went back to the office, explained the problems, returned the room keys, and left. If other rooms are like this, it does not deserve any more than one star. Maybe none.