We made a reservation for the July 4th weekend. After texting with them the day before, the hotel cancelled our reservation without notice. We arrived at the hotel after an 8.5-hour drive, to no room and they were sold out. The front desk agent was rude and completely unapologetic. I've contacted the hotel multiple times before this review and they never responded.
Gretchen
ทริปกับครอบครัว 3 คืน
10/10
The hotel was clean and the staff was super friendly. I have found my new place to stay in Pigeon Forge
stephanie
ทริปกับครอบครัว 4 คืน
8/10
Overall, I enjoyed my stay. The room was great and appeared to be nice and clean. The only thing that I had an issue with was a slight smell in the room, which I found out was from the AC unit. the smell only came around when it turned on. Other than that, the room was great and had a nice large fridge, which is good to know for others and for me since I think that is important for me. The breakfast was also decent, wish there was more options though.
ผู้เข้าพักจริง
ทริป 2 คืน
10/10
Jonathan
ทริป 1 คืน
10/10
Brian
ทริป 5 คืน
4/10
Room smells of mildew. Awful smell on the bed and carpet.
Ashley
ทริปกับครอบครัว 3 คืน
8/10
Location was good. Breakfast ok. Parking was difficult.
richard
ทริปกับครอบครัว 5 คืน
10/10
Robert
ทริป 2 คืน
10/10
Randall
ทริปกับครอบครัว 1 คืน
10/10
Nearly new hotel. Friendly and helpful staff. Plentiful breakfast choices. Walking distance to restaurants and entertainment.
Sherlyn
ทริป 3 คืน
10/10
Convenient location to experience the activities at Pigeon Forge
Do
ทริปกับครอบครัว 1 คืน
8/10
Everyone was friendly, the room was very clean, every request was fulfilled, I.e. extra towels, milk for cereal. The room fridge is run down and stuck in the highest setting which in turn froze all my food. Pool was clean, location was great for all the tourist sites. Watch your head on the steps.
Erin
ทริปกับครอบครัว 5 คืน
8/10
Jonathan
ทริป 1 คืน
8/10
Second stay at his hotel for a family trip to the Smoky Mountains. Overall good hotel. Good location with no safety concerns. Staff were polite and helpful. Room was clean and comfortable other than it seemed to hold a bit of humidity making things feel damp. Breakfast was good but seating area can get overcrowded. Would definitely stay here again.
Michael
ทริปกับครอบครัว 3 คืน
10/10
I stayed here during my friends and mine vacation recently. Weve never been to Tennessee before. Hotel staff was great ,especially the breakfast kitchen staff because they were so nice and helpful. Everything was tidy and spotless. We went during the weekdays so the pool was empty most the time(which was really nice,i prefer to not swim close to strangers lol). Even the balcony was clean and clear of spiders and bugs. Usually hotels with balconies dont pay much attention to cleaning the balcony.but this balcony was great and i spent a good amount of time sitting out there. Only complaint I have is the beds. Oh my goodness they were terribly uncomfortable. Each night i was waking up multiple times from back pain from the bed. I usually dont even have any back pain at all. They werent too stiff or too soft,so i dont know why it made my back hurt so much. Maybe next time Ill bring a blow up mattress or something.
Mirage
ทริปกับเพื่อน 4 คืน
10/10
We've really enjoyed our stay and would choose this Best Western Plus again!
Meredith
ทริปกับครอบครัว 1 คืน
8/10
Chitra
ทริปกับครอบครัว 2 คืน
10/10
Staff was very helpful and very nice
Carl
ทริป 3 คืน
10/10
LaRhonda
ทริป 2 คืน
10/10
Was the best place we've been at on our trip. Breakfast was great and attendant was wonderful.
Kris
ทริป 1 คืน
10/10
We reserved the one of the rooms with the loft...a king bed downstairs and a queen upstairs...for a trip to a wedding with my husband's sister. The separate sleeping areas provided privacy for changing clothes and was just the perfect room for us. The complimentary breakfast was delicious and that area was very well-maintained. We had a very comfortable stay!