Clean and comfortable. Breakfast was great. Elevators were down and TV did not work properly so some minor inconveniences there. Also, would like to have been made aware ahead of time of the $200 hold placed on my bank card for âincidentalsâ.
We stayed one night visiting UCONN with my daughter. The hotel was fully booked. I was impressed with the room and cleanliness however free breakfast was a disaster. The staff was cleaning up a spill and there was little food to eat. I took what I could, but had to eat the crumbs of egg and sausage with a spoon due to no forks. I tried to be understanding, and kept waiting. There seemed to be no other staff but 1 person. They finally put out more food but then I still didnât have a fork, either did anyone else. We were on a time schedule so I had to go back to my room for forks. Glad I did as there were still none. After breakfast I returned the forks to my room to avoid charges of missing items. Basically they are understaffed to handle anything other than the normal routine. While I would stay again I will make other plans for breakfast.
UPON ARRIVAL, THERE WERE SOME UNDESIRABLE PEOPLE SMOKING WEED AT THE FRONT DOOR. THEN AS WE CHECKED IN, WE WERE CHARGED A $200 INCIDENTAL FEE FOR A SUITE ROOM THAT COST $219. WHEN WE QUESTIONED THE STAFF, SHE TOLD US IT WAS DUE TO QUESTIONABLE PEOPLE DESTROY THEIR HOTEL ROOMS. SHE LAUGHED AND SAID IT WOULD BE RETURNED ON OUR CARD AFTER 2-5 BUSINESS DAYS. WE WILL. NEVER STAY AT ANOTHER HOMEWOOD SUITES AGAIN DUE TO PAYING FOR UNDESIRABLE PEOPLE DESTROYING THEIR PROPERTY. WE HAVE STAYED IN MANY HOTELS AND HAVE NEVER BEEN CHARGED A RATE LIKE THIS.
John
6/10
As a frequent traveler and Hilton member, I was quite surprised that the incidental deposit was $200 as much as the nightly rate! Usually depsoits are $50 to $100 and these are at 5 star resorts I've stayed at! I was quite surprised especially being Manchester, CT. Our room smelt like indian food, really strong odar. And it was a disappointment that I couldnt watch television from the bed for the tv was on a dresser on the left side of the bed.
From the moment I tried to check in the operation manager gave me such a hard time I paid in advance for a 2br suite she asked how many people I was having I said 6-7 she gave me my ID back and said she couldnât check me in she didnât explain the reason nor did she offer to rent me an additional room. Her customer service skills need to improve or they will lose customers I prefer to say at Hilton hotels over most but the way she handled check in has me second guessing.
The staff was super friendly. Room was clean and spacious but noisy. Not sure if it was because of room location. But also lots of noise from floor above and outside. Our bathroom had a very loud fan that didnât shut off so was harder to sleep.