We had planned a month in advance to visit this property over Labor Day weekend. We had troubles with flights on the first day of our plan arrival and ended up stuck in the airport for the first night that we were supposed to be at the hotel after being delayed several times.
We ended up showing up to the hotel the next morning, only to find out that they had booked our reservation to somebody else, told us that they were at capacity and could not accommodate us and are now refusing to release the funds to us even though they booked with somebody else and got somebody else.
After spending over $900 it is very unfortunate that a property with the name as big as this one is unwilling to make it right. Not only was my family put out after traveling for 24 hours to spend time with family , but we had to pay another huge fee to another hotel outside of the city has no other hotel rooms where available in that area.
The front desk agent and manager were incredibly rude, dismissive, and non-understanding of our situation and now they are committing highway robbery.
I would highly recommend avoiding this property, this chain entirely as they could care less about their customers, and customer service!
Never again!