6/10 ดี
21 เม.ย. 2025
Needs better training.
Overall it wasn’t too bad, except for the fact that the property pictures show a bbq picnic area with grills, which we wanted to take advantage off, since we were going to stay there several days, and wanted to make our own food a few times. We took with us food to grill, and then we couldn’t find the grill anywhere, we ask the attendant on the front desk (Nick), and he was clueless, not only that, he proceeded to ask us, what was outside because he had never been there!!!, 😲really!!!, how do they trained people?, they don’t show them their own property and amenities?, why would you ask us what’s out there?, if you don’t know, please go outside and look, so you can know what your own work offers…😩😖truly disappointing, we waited money on steaks, that by the end of our trip were bad( refrigerators do not have a freezer. And we brought a bunch of unnecessary stuff to cook on the grill thinking it was there… if you don’t have grills, please take down the pictures that show them. Also, we asked in the front desk if someone could go and give us a few more towels and clean up a bit the bathroom ( since we were staying several nights), no one ever came, nor left more towels… please do a better job training people so they know all the things your hotel offers or not.🙁🙁😩 we actually afterwards asked a girl in the cleaning crew about the grills, she came back with an answer. We are still waiting for Nick to answer our question about the grills.
Too about about the service.
Catalina
Catalina, ทริปกับครอบครัว 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
