The staff was very friendly! I was pleasantly surprised with all the things for the kids to do: pool, playground, sandbox, lawn games. The beds are firm but comfortable. The doors are difficult to close, but that's to be expected with the age of the cabins. You can tell that the proprietors take pride in the facilities, and are working hard at making upgrades. Cabin is simple, but freshly painted. We will definitely book again when we come back to the White Mountains! Great deal for the price.