2/10 แย่
28 เม.ย. 2025
HORRIBLE PLACE TO STAY. ZERO CUSTOMER SERVICE
This was one of the worst experiences I have ever had traveling. I am 60 years old and I have traveled a lot. It took over two hours to check in because they could not find one of my two rooms that I booked reservations for three months prior. They told me I had to call to figure it out and had to go through who I booked it with to call them to get it straightened out. My mom was waiting in the car and they would do nothing until I called my reservation company. It was pathetic on how they handled the entire situation. They never apologized for anything they didn’t give me credit for anything either. And I was disgusted of the time it took for us to get the keys for the two rooms that I made reservations for. This establishment was not there to help me in any way shape or form. I will never stay here again, and I hope no one else will ever stay here as well due to their incompetence and LACK OF CUSTOMER SERVICE.
Shawn
Shawn, ทริปกับครอบครัว 2 คืน
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