6/10 ดี
29 ก.ย. 2025
Check in was miserable. Room wasn't ready for over 2 hours after check-in time. Impacted plans because we couldn't get in our room. Communication on delays after arriving were non existent. Front my desk staff had no idea when room would be ready. We arrived early, understandably our room wasn't ready, but were given no indication the room would not be ready until well after check-in time. Decided to wait. Checked back at front desk 15 minutes after check-in time, 1.5 hours after we arrived. Staff was thinking room would be ready 15 or 20 minutes later. An hour and 15 minutes later, 1.5 hours after check-in time and almost 3 hours after we arrived the room still wasn't ready and the staff still had no idea when it would be. We knew for a fact that multiple rooms of our type were clean but not checked in yet. My friend and I had to leave for an event and our wives had to stay and continue to wait. We were offered "free" drink tokens as compensation which was insulting. Especially when we read the tokens and saw they weren't free. We had to buy a drink to get the free drink. Room was eventually ready over 2 hours after check-in time and 3.5+ hours after arrival. No true apology for the significant delay. Staff didn't seem to care they ruined the firstv night of our vacation. They knew we were there waiting and did nothing to get us in our room. The resort was nice but the check-in process was horrendous and the management should be ashamed by how they treat their guests.
Andy
Andy, ทริปกับเพื่อน 3 คืน
รีวิวจากผู้เข้าพัก Hotels.com ที่ตรวจสอบแล้ว
