I booked this hotel by seeing some good reviews on Hotel.com. When we arrived, there was only a receptionist to checkin. The hotel cleanliness was not maintained well outside. When we walked through the stairs, we experienced a very strange water odor smell mixed with some weed smell. We got the room in second floor and the room was neat. However, the patio door was open. There was no lock system for the patio door. I contacted the hotel staff to fix it and it took 45 mins. Overall, the stay was not so nice and the hotel was not worth to stay for families with kids.
ผู้เข้าพักจริง
ทริปกับครอบครัว 1 คืน
6/10
Very dated but clean. The water park was why we stayed, but it isn’t open in the mornings and the water for the water slides wasn’t working which was unfortunate.
Megan
ทริปกับครอบครัว 1 คืน
8/10
Not a bad hotel. The key cards got deactivated on the second day at checkout time. Staff was friendly. Only complaint i have is the water in the pool was very cold and sooo dirty.
ผู้เข้าพักจริง
ทริปกับครอบครัว 2 คืน
6/10
Was chewing tobacco on windowsills screen where ripped couldnt let fresh air in and the bathtowles had stains on them
Bobby
ทริป 2 คืน
8/10
Raymundo
ทริปกับครอบครัว 1 คืน
10/10
Awesome close to everything, but only one end of the hotel had elevator. The pool/splash pad was not connected to the hotel..and the outside pool was not open..the water in pool/splash pad was cold.. the price was good..
Darlene
ทริป 1 คืน
8/10
Easy booking. Good room foe the price. Would recommend.
Todd
ทริปกับครอบครัว 1 คืน
8/10
MARK
ทริปกับครอบครัว 1 คืน
10/10
The hotel staff was WONDERFUL and really made our stay that much better, very friendly and attentive staff! The hotel was charming with an excellent location and plenty to do. Definitely recommend and exceeded our expectations:)Thank you!
tracy
ทริปกับครอบครัว 2 คืน
10/10
Easy fast and a little early check in. Clean quiet room looking over the water.
Jeff
ทริป 1 คืน
8/10
When we arrived we found out that hotels.com had booked us a room that wasn't available. The clerk found us a room but we did have to pay extra for a king room with jacuzzi tub ( which we did not use). We just preferred the king bed. The decor was dated but clean and comfortable. Our stay was quiet and relaxing asvwe had hoped.
Gloria
ทริป 1 คืน
8/10
Things we liked - Sheplers provided shuttle service, price, view from balcony
Things we didn’t like - mini fridge froze our food.
I was sure when I made reservations that breakfast was provided (it is no longer mentioned in the listing). Breakfast is always something I check for when making reservations. There was no breakfast, just a BOGO coupon for another establishment. There was only coffee available in the lobby - no hot water for tea. I think they could have done a little better in the area of morning offerings.
Jane
ทริปกับครอบครัว 2 คืน
6/10
The stay was fine, except that they changed our room style and were were having a birthday party and that really made it hard for the girls. When I got there they said they were only charging me 168.57 which was what was on my card initially, then after I checked out they charged me 204, plus a 37.00 convince charge which overdraft my account. It was just super unprofessional. Anyways, the stay was ok, the water park was nice ir would have just been nice to have the room I booked or get charged the lesser price.
Jolene
ทริปกับครอบครัว 1 คืน
6/10
Dennis
ทริปกับครอบครัว 2 คืน
10/10
Michelle
ทริปกับครอบครัว 1 คืน
10/10
Adam
ทริปกับเพื่อน 1 คืน
4/10
Was really disappointed in this place. The people at the desk were nice. But while going through the check in process didn’t ask me if i wanted to go to the pool which you need a band for. Then my room was on the 5th floor where there are no elevators so i had to carry all my stuff up to my room. On top of that the stairs were in the back of the hotel and the stairway had spider webs all over it and the spiders were big. The room wasnt much better the chairs in there were torn and the closet didnt close and the pillows weren't comfortably either.
Julie
ทริป 1 คืน
8/10
Melissa
ทริป 1 คืน
8/10
Brittany
ทริปกับครอบครัว 1 คืน
2/10
This has to be one of the dirtiest hotels I've ever stayed in though the amenities were very beautiful it was filthy I don't think it had been cleaned all winter long it was coffee in the pot and there was mold on the coffee grounds that have been left in the pot for God knows how long the floors were so filthy I've stayed up most of the night to clean the floors so they were clean enough so I could at least take a shower I wash the walls down they look like they there had been smoking in the room for 10 to 20 years it was absolutely disgusting
Wesley
ทริป 1 คืน
8/10
Minju
ทริป 1 คืน
6/10
This is the second and last time i will stay here. Tried to cancel. Upper michigan got hit bad with an ice storm the week we where coming. Over 48 hour advance wasnt enough and they wanted to charge me $120 for the cancelation. Over half the price of my stay. hotels.com got them to not charge me but i had to rebook. Staff was very rude about canceling. Got to the hotel. Check in was weird. Front desk was checking in someone else and walked away for 10 min with other staff.Mind you i knew condition of hotel and knew what to expect(or not to for lack of better words) the room needed a good mopping. Papers in closets from previous guests. Cookies in cupboards ect. Went to pool. Waterpark was ice cold. Big pool was ok,water was cloudy,hot tub was hot water was green. Again i knew what i was getting into. Waterpark dosnt open until 2 which i think is really odd. Cant use it half the time you are there. It was open early one day, or they never closed it from previous night. Clothes and towels everywhere in the pool are from previous night.
The scariest part was when the fire alarms went off and cleaning staff continued to clean and didnt know what was going on. We ran out i found someone working on something. He said it didnt have to do with the alarms but found out from cops it was. No staff even knew they were doing work. This hotel needs major updates and new management. They have tons of potential but not worth season prices. Hence why i went off season. Never again though
Heather
ทริปกับครอบครัว 2 คืน
4/10
Could be a nice hotel if cleaned property, Room was very dusty and had dirty floors. The waterpark was super cute but the area could seriously use a good clean. The hot tub was green.
We had a room on the third floor with a balcony and the sliding glass door latch/lock was broken, not a good thing when we were there staying with a special needs child.
madison
ทริปกับครอบครัว 2 คืน
6/10
Walkways and steps were covered in snow and ice. Obviously the property can't control the weather but they should make sure it's safe to walk around.
Door and windows let in cold air. Things in the room were dirty, for example clock radio was covered in overspray. Heater in room didn't work. Space heater was provided on the second day but didn't put out enough heat. Front desk moved me to another property on the 3rd night, after I asked.