First off, check-in was easy breezy. Once we got to our room, turned on TV...couldn't change channels, or turn off. Changed our remote. We could change channels, but at 10:30 when I was ready to go to bed, remote didn't work to turn off.
The A/C was loud!! Told them at the beginning. Nothing they could do. Told us put it on low. Did that. 1:30 a.m. comes around, we've barely slept. Everytime the compressor for A/C came on, it sounds like a freight train. Every time the compressor kicked on it caused a rattling in the air handler housing. So again talked to the front desk and again they said there was nothing they could do. Told us to put it on low. I told them it was on low. We ended up putting earplugs in our ears just to make it through the rest of the night.
In the morning when I went to check out I spoke to the lady at the front desk. I asked if there was any compensation since we spoke to the previous desk person twice. We also told them that there was plastic around the smoke alarm. She told us she did not have power to make any adjustments on the bill. She dismissed anything I said. Told me the manager would be in later that day and that he's the only one that can make adjustments. Offered no empathy or compassion for the situation. I think regardless of whether she could do something or not if she had shown any empathy I probably would have been satisfied with her answer. manager was supposed to contact me has not contacted me yet.