I had the worst night's rest after experiencing my bed trembling throughout the night and noises coming from unknown places. It felt like I was sleeping above some kind of generator. This was in addition to the loud AC unit and bad insulation between walls. When I inquire about the noise and shaking, I was told by front desk that my room was situated right above the laundry room. To make matters worse, she explained that some guests complain and some don't. huh?!! Unless you were passed out drunk, I don't think anyone could sleep through that noise and constant shaking of the bed. Anyway, manager was not around, and because I wasn't a Bonvoy member, I was told there's nothing they could do.
Maybe because we booked through a third party website (Hotels.com), so we have lower priority to better rooms? This was unacceptable especially after a long day and a two-hour drive next day. The manager was no where to be located and have not responded to this complaint 4 days after check-out. We had no choice but to reach out to Hotels.com, and it got us $35 in refund. What a joke! Well, last time staying at this property and would never recommend it to anyone!