Front desk personnel were less than friendly. We arrived about an hour before the official check in time of 4. Not at all surprised that a room wasn’t ready, but staff didn’t offer to store our luggage, just said we were ‘welcome to hang out’, and they would text when room was ready. When I returned (at 4:30), after never receiving any text message, I was asked again to produce id and credit card and when I mentioned that I had already done so the clerk said, she didn’t care and that she wasn’t giving a key to anyone without going thru the whole process…again. Staff in the bar were lovely.