10/10 ไร้ที่ติ
22 ส.ค. 2025
Delightful Surprise; Excellent Customer Service
I booked the Holiday Inn South Beach on a moments notice due to travel issues and I had no clue at the time that this was more so a timeshare resort. While this element came as a surprise, the room was an absolute delight and reminded me a lot of the disney resorts in Orlando!
The room was spacious, comfortable, and most importantly, clean! The property was perfect for a family getaway, and particularly suitable for large extended families who want to vacation together who can have their own spaces.
The grounds were full of amenities for all ages: Volleyball and Basketball courts, pool/lagoon, beach path, and more.
Aside from the wonderful room and hotel grounds, the staff are who made my stay as special as it was. My late arrival at 11:30PM meant that hotel security would have help me at the front desk. The security guard, Jesse, was so extremely kind and helpful when providing me my room key. In the morning, the front desk staff was very accommodating.
This was the type of customer service that make people want to come back and have a nice experience again. I will definitely be back at Holiday Inn South Beach!!
Samantha
Samantha, ทริปกับครอบครัว 1 คืน
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