HAMPTON INN, Childress, Texas
Terrible! We got NO rest. People were playing/ partying in the rooms directly above ours ALL NIGHT LONG. I called the front desk 4 times to get it resolved, The last time being about 3am. They couldn't resolve the problem. All night long, our ceiling and walls were shaking due to foot stomping, heavy running/ walking, jumping, etc, from the tenants above us. I nearly called the police. Turns out some mom took her kids to this hotel for a birthday party because she knew they would bother their neighbors. So her choice with out of control kids prevented us from getting any sleep. Was also told by the front desk that they could not get ahold of their management to help resolve the problem. I want a refund for the room, but Hotels.com has NO phone number to call to make the complaint. Not a good experience. And by the way, the mom got her own room while her minor children were left unsupervised in their own room above ours. NOT RIGHT.
