2/10 แย่
31 ส.ค. 2025
Disappointing Stay. Do NOT recommend!!
Very disappointing stay at Hyatt Place Lake Mary. We had little to no running water for over 12 hours, and the hotel failed to notify guests of the city’s boil water notice. They continued serving unboiled water at breakfast, so my family unknowingly brushed our teeth and drank unsafe water.
The next day there was no hot water. I asked the front desk and they instructed us to turn the water on and let it run because it took a long time to heat up, but after running for 1.5 hours it was still cold and we had to take freezing showers. The pool was dirty, the hot tub was half full and had food floating in it, and the pull-out couch was extremely uncomfortable. On top of that, there was no manager on duty during our entire stay, and no one followed up after checkout.
This hotel is far below Hyatt standards, I would not stay here again.
Joanne
Joanne, ทริปกับครอบครัว 3 คืน
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