8/10 ดีมาก
8 พ.ค. 2025
4/5
The staff at front desk were not avail both times I needed help.
I waited 8 min at check in for someone to show up to counter to help gentleman in front of me and then myself. I even did online check in and still went thru same process at hotel so unsure how convenient the online check in really is. The next morning needed an extra towel again no one at front desk i called the front desk number twice no answer went down hall knocked on staff only door no answer went into kitchen area and 3 staff were in there chatting I asked for help at the front counter then had to wait for her to help 2 others who had been waiting for an unknown amount of time but showed frustration as well all before I could get a towel to shower before memorial services for a family member. This was an inconvenience twice. Staffing your front desk at all times is a big priority. As well as the hot tub wasn't hot it was warm. We were told by a family who frequently visits your hotel she mentioned it to staff the weekend before and it was a little warmer but no where near hot tub temperature. Otherwise beds were great and slept great!
Kylie
Kylie, ทริปกับครอบครัว 1 คืน
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