6/10 ดี
6 มกราคม ค.ศ. 2025
Disappointed with Hotel's.com
We really like La Bellasera and have stayed there before. However, I don't think we were notified by Hotel's.com that the hotel is going through a huge renovation project with a lot of construction and no amenities available. The service at the front desk by Joann was amazing. She moved our room and upgraded us to move from the room where the smoke alarm could not be shut off. She also gave us a discount for the inconvenience. I have been using Hotel's.com since 2013 regularly, and I was disappointed I wasn't told this was going to be the situation. We would have selected another hotel for this stay. Still, the hotel will be beautiful when completed next month, and the service at the front desk with Joann and Rick was exceptional.
John
John, ทริป 3 คืน
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