Annually my husband and I take our kids to this location for a break in the cold. Sam checked us in and they were very welcoming and friendly. The pool key card reader wasn't working but we only needed to get someone from the front, which they happily obliged. The pool area was very clean and although the water was a bit cloudy, our kids had a great time.
The room was clean and quite large. The kichenette, we didn't use, but was well maintained. Then breakfast which was overall disappointing. We arrived down around 8 AM and were one of three families there. During the hour down there, i only saw the bacon refreshed. The regular coffee had to be asked twice for it to be brewed as it was empty. The waffle batter was never touched. The sandwich station was stale and cool to the touch. All this while the employees stood near the desk talking the entire time, never leaving even as more and more guests arrived. Overall, a very disappointing experience where we've been normally very impressed.
