We had an excellent stay and the hotel staff and the valet were just exceptional in terms of service
Gregory
ทริป 2 คืน
10/10
Nancy
ทริปกับเพื่อน 1 คืน
6/10
It was a regular hotel room. Calling it a "suite" is a joke. The drawers on the dresser were a hot mess. The bottom one wouldn't close (it was partially open when I got in the room) and the others were very difficult to open and close. The air conditioning in the hotel room as well as a friend's room wasn't working well at all. No body wash, just a bar of soap. The lighting in the room was very poor, including the bathroom.
It costs $30 to valet your car. They said they would send a link so you could request your car before you come down from your room. Never received it. It took 25 minutes to get my vehicle. Other guests were super annoyed about how long they had to wait. AND...I wasn't charged $30, but additional fee for...who knows. Really deceptive advertising.
It was a $250 hotel room, which was super overpriced for what I got. I wouldn't stay here again.
Brandi
ทริป 1 คืน
10/10
Rodney
ทริป 3 คืน
10/10
Wonderful hotel with a great location.
Allison
ทริปกับครอบครัว 1 คืน
8/10
Ian
ทริป 2 คืน
8/10
We always enjoy our stays at the Heldrich Hotel. Check in was efficient and very welcoming.
A couple of things:
The sheer part of the curtain was shredded. It should be replaced.
The door lock did not close.
Why was there no channel for looking at one's account, hotel information or in room checkout function?
Why is it the hotel's policy to charge a customer when one cancels a stay, especially when it is done a month ago? In addition, I immediately rebooked our stay; adding an extra night for our stay. I'm grateful that Expedia gave me the refund.
We've always stayed at the Heldrich when we visit New Brunswick for a concert at the State Theater across the street. As much as we like the hotel, the nearby theater and restaurants, we might consider staying elsewhere in the future. It'll be the hotel's loss of two good customers. Lastly, it might not be the hotel's responsibility, but we saw more homeless people in the park; some of them approached us for money entering and leaving the hotel.
Antonio
ทริป 2 คืน
6/10
very much like European hotels. Nice to look at from the lobby, but the rooms are about Holiday Inn level.
John
ทริปกับครอบครัว 5 คืน
10/10
Cynthia
ทริปกับครอบครัว 1 คืน
10/10
Amy
ทริป 1 คืน
10/10
Francie E
ทริป 2 คืน
10/10
I recommend it highly. I will stay there again
Kate
ทริปกับครอบครัว 1 คืน
6/10
The bed was very comfortable and the room was spacious. The location is within walking distance of many restaurants and stores. The restaurant food was adequate.
The business center was OK but needed cleaning. PARKING FOR THE HOTEL IS VERY INCONVENIENT.
JANET
ทริปธุรกิจ 1 คืน
10/10
paul
ทริปกับครอบครัว 1 คืน
8/10
Great location for dining and visiting family. Hotel is clean and comfortable but is in need of updating. Cleaning staff is courteous and does a great job. Dim lighting in hallways. Worn carpeting, worn baseboards and frame on bathroom mirror, mismatched painting touchups.
Nancy
ทริปกับครอบครัว 5 คืน
4/10
The bathroom and shower had not been cleaned. There was hair in the shower with a chair in there. One bed was broken and made noise every time I moved. The front desk staff were not friendly and were rude to my husband. I will not return to this hotel and do not recommend it.
Sara
ทริปกับครอบครัว 1 คืน
10/10
Good
Carlos
ทริปกับครอบครัว 1 คืน
8/10
The TV was not working. I discovered the hdmi cable from the box to the TV was not connected to the tv. So there was no input. Also there t sounded like a woodpecker was in the heating vent every time the room next door seemed to turn on the water.
Michael
ทริป 1 คืน
6/10
Ajawavi
ทริป 1 คืน
10/10
Friendly staff and clean room. Onsite bar and restaurant was good too.