Staff is very nice, hotel is large and well appointed, located close to restaurants, entertainment. Rooms are large and well equipped. Multiple elevators so quick to move around hotel, on site bar/restaurant is convenient too. Valet staff very friendly and helpful and organized. We have stayed here multiple times now
Luis
Luis, ทริป 2 คืน
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6/10 ดี
10 ส.ค. 2025
Maybe go somewhere else?
Just so disappointed-unfriendly check in, nothing special -we were originally at a Hilton property but changed to this should have stayed where we were! People were partying all night and we did our best to cope through and I mentioned it to the front desk in the morning and was chastised for not calling in the middle of the night because “security would have come up” and I was like wait security doesn’t check the floors anyway? I wasn’t looking for anything jus informing them! But it is in a pretty sketchy area and anyone can come in and get on the elevator? Not good!
Helen
Helen, ทริปธุรกิจ 2 คืน
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8/10 ดีมาก
9 ส.ค. 2025
Daniel
Daniel, ทริป 2 คืน
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10/10 ไร้ที่ติ
8 ส.ค. 2025
ผู้เข้าพักจริง
ทริป 1 คืน
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10/10 ไร้ที่ติ
7 ส.ค. 2025
Christopher
Christopher, ทริป 1 คืน
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6/10 ดี
6 ส.ค. 2025
Not as clean as expected .
It was ok the room was not as clean as I expected considering the price .
The sheets were dirty once the room was freshened up.
However the staff was extremely pleasant and accommodating. The service was excellent . The valet were extremely friendly and pleasant .
Kiana
Kiana, ทริปธุรกิจ 3 คืน
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8/10 ดีมาก
1 ส.ค. 2025
José
José, ทริป 2 คืน
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10/10 ไร้ที่ติ
23 ก.ค. 2025
edward
edward, ทริป 1 คืน
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2/10 แย่
22 ก.ค. 2025
Heldrich Hotel stay was very bad!
The Stay fell far away from my expectations. First, Valet was not at his station. Second, when i approached the check-in counter, I was greeted with an obscenity (the f word)). He then explained he had to reboot his computer. Third, they wanted my Debit Card to charge an additional $50 as a security deposit like i was a teenager. No clear explanation given. Fourth, i get to my room and it was clear no room service or even an alternative was given. Fifth, the shower stall floor and walls were covered in mold / mildew. It clearly wasn't cleaned in months or years. Sixth, i was notified the $50 deposit from me would take up to 5 days before my DR Card would be refunded. When I asked if i could use part of that to pay my valet charge, i was just told no!
What you advertise and what you get were completely opposite.
I was so turned off that i really needed to document my stay. Had it met or exceeded my expectations i would have gladly given a positive review as i normally do.
So sad and greatly disappointed.
Ken
Ken, ทริปธุรกิจ 1 คืน
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10/10 ไร้ที่ติ
17 ก.ค. 2025
keith
keith, ทริป 1 คืน
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10/10 ไร้ที่ติ
7 ก.ค. 2025
ผู้เข้าพักจริง
ทริปกับเพื่อน 1 คืน
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10/10 ไร้ที่ติ
5 ก.ค. 2025
Mike
Mike, ทริป 1 คืน
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10/10 ไร้ที่ติ
30 มิ.ย. 2025
Excellent stay for the whole family
We had an excellent stay and the hotel staff and the valet were just exceptional in terms of service
Gregory
Gregory, ทริป 2 คืน
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10/10 ไร้ที่ติ
19 มิ.ย. 2025
Nancy
Nancy, ทริปกับเพื่อน 1 คืน
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6/10 ดี
16 มิ.ย. 2025
It was a regular hotel room. Calling it a "suite" is a joke. The drawers on the dresser were a hot mess. The bottom one wouldn't close (it was partially open when I got in the room) and the others were very difficult to open and close. The air conditioning in the hotel room as well as a friend's room wasn't working well at all. No body wash, just a bar of soap. The lighting in the room was very poor, including the bathroom.
It costs $30 to valet your car. They said they would send a link so you could request your car before you come down from your room. Never received it. It took 25 minutes to get my vehicle. Other guests were super annoyed about how long they had to wait. AND...I wasn't charged $30, but additional fee for...who knows. Really deceptive advertising.
It was a $250 hotel room, which was super overpriced for what I got. I wouldn't stay here again.
Brandi
Brandi, ทริป 1 คืน
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10/10 ไร้ที่ติ
14 มิ.ย. 2025
Rodney
Rodney, ทริป 3 คืน
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10/10 ไร้ที่ติ
10 มิ.ย. 2025
Wonderful hotel with a great location.
Allison
Allison, ทริปกับครอบครัว 1 คืน
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8/10 ดีมาก
7 มิ.ย. 2025
Ian
Ian, ทริป 2 คืน
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8/10 ดีมาก
4 มิ.ย. 2025
We always enjoy our stays at the Heldrich Hotel. Check in was efficient and very welcoming.
A couple of things:
The sheer part of the curtain was shredded. It should be replaced.
The door lock did not close.
Why was there no channel for looking at one's account, hotel information or in room checkout function?
Why is it the hotel's policy to charge a customer when one cancels a stay, especially when it is done a month ago? In addition, I immediately rebooked our stay; adding an extra night for our stay. I'm grateful that Expedia gave me the refund.
We've always stayed at the Heldrich when we visit New Brunswick for a concert at the State Theater across the street. As much as we like the hotel, the nearby theater and restaurants, we might consider staying elsewhere in the future. It'll be the hotel's loss of two good customers. Lastly, it might not be the hotel's responsibility, but we saw more homeless people in the park; some of them approached us for money entering and leaving the hotel.
Antonio
Antonio, ทริป 2 คืน
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6/10 ดี
3 มิ.ย. 2025
very much like European hotels. Nice to look at from the lobby, but the rooms are about Holiday Inn level.