I had a wonderful time me and my family. The only place I can see that could be improved on it be to remove the carpet from in the hallways with the children running in and out of the pool itâs not very clean. It needs to be taken up other than that it was a great amazing place to be the mountains. Only enhanced the beauty of the facility. I will come again!!!
The pools were nice, although children were running around like crazy with no parent supervision.The room needed updating. It was very loud. You could hear our neighbors cussing one another all night.
The check in staff was amazing with accommodating a special request for room. The activity staff was amazing also. Loved the 2 bedroom pool view room, glad I booked that.
The hotel was not the cleanest.
There was several things in our hotel room that was dirty.
Starting with the dishes.
The mirrors
The shower.
It needed maintenance
Paper towel holder coming off the wall
One of our bed covers had a hole in it.
Even around the outside pool, look dirty all the time like the concretehad not been swept.
As beautiful as this state is some of the window placem
Destiny
āļāļĢāļīāļ 4 āļāļ·āļ
4/10
Our room was not ready for two hours after check in. Floor dirty.
JENNA
āļāļĢāļīāļ 3 āļāļ·āļ
10/10
Wonderful hotel. Lots to do, reasonably priced, clean, friendly staff, text option for any needs ans convenient! All around wonderful place to stay, will definitely be back.
We found the resort to be very nice .It was very clean.
Front desk staff wasvery friendly. If you have children this place is perfect. So much for kids to do.
The condo with a kitchen and iving room and washer and dryer are an added plus.
We arrived at 3:00 an hour early ,the front desk girl said yes my room was ready but i would have to pay $50.00 if we wanted to go in early .Most places we use in pigeon forge normaly always let us go in a little early at no extra cost .Then I noticed alot of little extras that kids would love such as movie night and smoresby the fire .
The bed was comfortable but the only downfall to it all we didnt sleep at all because the pillows were AWFUL .Worst pillows ever in a motel we have stayed at
So you should stay here but dont plan to come early unless you want to pay more and bring your OWN pillows.
Happy travels
This was an amazing stay. I wish there were food options from inside the hotel and more to do like similar to a smaller version of the wilderness. Again, we had an amazing time
The customer service and care was excellent. I had a couple of minor issues- we could not get the TV to work. Sent a text to customer care and help was at the door within 5 min. Needed extra blankets and again, sent a text and someone was at the door with them. The service was excellent. This is also a child friendly resort. Perfect for families so expect to here little feet running around & a few cries throughout the night. This is not for adults only. I will be back.