Everything was great besides the microwave in the room didn't work & only three elevators worked so it was about a 20 minute wait each time you went down or up
Felicia
ทริปกับครอบครัว 3 คืน
8/10
Luis
ทริป 2 คืน
4/10
Room smelled like pee, could hardly open the door to our room. Trash cans stayed full so we could empty ours. I booked 2 rooms at the same time because our family is so big. So they put half of us on the 12th floor and the other half on the 8th floor.
John
ทริปกับครอบครัว 3 คืน
2/10
The Caravelle is now old and run down. Parking is terrible. No place to unload upon arrival.
Park across the street in a garage. Haul your own items across Ocean Blvd. Then up the elevators. Made several trips because I was a solo traveler.
I needed to leave one day early due to a family emergency. Called the front desk and gave notice. No refund.
I booked thru Expedia and paid upon arrival at the hotel. Meaning the hotel collected my payment and could have refunded directly. No. It’s their policy. “We have your money and we are not refunding to you,” Is what it felt like.
I called Expedia from the front desk when I checked out. The Expedia person spoke to the front desk manager. Expedia could not refund because they had not been paid yet.
I have stayed at the Caravelle many times in the last 30 years and taken family members and friends for the ocean front location. Never again.
susan
ทริป 4 คืน
8/10
Jodi
ทริปกับครอบครัว 2 คืน
4/10
The stay was not horrible but definitely not the best, parking deck elevators stop working, the air in the room was not working properly and need updates on the rooms paying for parking is crazy.
Tamika
ทริปกับครอบครัว 3 คืน
4/10
I would not recommend this hotel. Although we were in the “green” tower, not the main building. Check in is across the street.
I can’t speak for the main building but the green tower is in terrible shape and dirty.
At check-in we were told our room was being cleaned. Hours later we finally received notification that our room was ready only to find the cleaning staff arrived to clean our room about 2 minutes before we did. We left and came back about a half hour later. But my main issue was the poor condition of the building.
gary
ทริป 2 คืน
2/10
Hotel staff (one in particular) had an attitude. Did not give great customer service nor make the experience of staying at your hotel great. And this was our first time staying. Needless to say, we will not be back. Even tho one family choosing to not book with your hotel would make a huge difference, but if u keep staff like “the guy that frustrated the situation even more” around, then the number of families not booking with you will impact your pockets…. Regardless, me and mine won’t be coming back.
Lonika
ทริปกับครอบครัว 1 คืน
2/10
The building and room was in poor condition. I feared for the safety of my family because of broken windows, jammed door, and loud shouting throughout the night. The online photos didn’t match the true condition of this “resort” nor the breathtaking musty odor that filled the room.
Shauna
ทริปกับครอบครัว 1 คืน
8/10
They didnt tell us that they dont clean ur room and we asked for towls everyday and we had to go down and get them our self
Kimberly
ทริปกับครอบครัว 5 คืน
10/10
Room was very nice and a great price for peak season
cheryl
ทริปกับครอบครัว 3 คืน
4/10
We were convinced from pictures we would get ocean view and be staying in the water park resort and got there and was stuck in a motel which was across the street but apart of the place we were supposed to be staying at. Very disappointed. The only good thing is we had a pool and hot tub. Was planning on coming back with my daughter in a couple weeks for her to enjoy the water park but at this point don’t even know if we will be able to or if we will get stuck in ST John’s motel again. False advertisement.
Dalton
ทริปกับเพื่อน 2 คืน
10/10
Great price for a balcony on the beach. We will definitely go back!
Bobbi
ทริปกับครอบครัว 1 คืน
6/10
We had a 1-year-old with us, and it was impossible to bathe him in the outdoor pools. Perhaps they lack hot water, especially in the children's area. We also had an incident in the elevator (it got stuck for 15 minutes). Everything else was great!
Jose Alberto
ทริปกับครอบครัว 2 คืน
8/10
Jamie
ทริปกับเพื่อน 3 คืน
8/10
Allisun
ทริปกับครอบครัว 4 คืน
8/10
Brooks
ทริป 3 คืน
10/10
Hemma
ทริป 1 คืน
10/10
I'm planning on coming back again. Kids and I enjoyed it.
Sergio
ทริปกับครอบครัว 3 คืน
2/10
The hotel was very dirty, the bathroom have hair on the shower, the roof was coming off, several unfinished repairs on the wall, cracked floor, I just don’t recommend to not body and I won’t back