We had a wonderful stay here. The hotel is well kept. The pool with hot tub is very nice. The staff were all friendly. The location is within walking distance of several great restaurants and the Hershey Story museum. I don't think we had to drive more than 15 minutes to anything that we wanted to see.
We had a problem with our hot water one morning. I called the front desk and the issue was resolved within 15-20 minutes, which was absolutely acceptable. The only downside (and it's very minor) is that the free breakfast includes one and only one protein, hard boiled eggs. Everything else is carbs. Waffles, oatmeal, fruit, cereal, yogurt, juice, etc. Fortunately, Duck Donuts is right across the street, serving up hot breakfast sandwiches and good iced lattes.
A special shoutout to a couple of housekeepers that went above and beyond when tidying up our room. I wish I had gotten their names. We ran into them one morning, showed them a problem with our door lock (which turned out to be my own fault, not the lock), and when we came back they had put an extra special touch on our room which I will include in the pictures. We would absolutely stay here again if/when we come back to Hershey.