When you arrive there is a sign that says you have to go across the street and check in, should just have the directions go there. Then you have to wait in line and honest the slowest check in process I've ever seen. The hotel is nice. Lots of nicks and dings on furniture, sand on bathroom floor and no trash bags in the cans. Other than that the property is right on the ocean, has a "waterpark". Overall very nice but had no idea how to check out till i finally got someone on the phone. I tried email the day before, calling the hotel number and the 0 on the phone without luck. Had to let it ring for several minutes before i got a response that i could leave the cards in the room. I liked the place, but could have been better. Also do not eat at the restaurant took an hour, had to askfor everything, kids never got refills, pancakes tasted horrible. It was expensive on top of that. Everyone only ate a few bites and had to leave hungry. Ask another waitress for help because the one we had was old and slow, but was told they can't help each others tables.