Old hotel, that's partially been updated. Exterior and interior stairs were worn, but at first glance room was updated nicely - quartz countertops in the bathroom, etc. However, despite that effort, it wasn't great. Wall paint was on the metal door trim, along with some sheetrock mud, the marble transition between the bathroom and the rest of the room was filthy, the drapes were only attached to the roof on one side, and looked damaged, the screen to the balcony only opened partially, etc. My main problem is the billing. I reserved one night. A week before arriving needed to add another to it. Called and was told it was unavailable. Easily booked the extra night on hotels.com. At check in, young woman was too busy talking on her earbuds to explain this to her. Got about 6 emails early the next morning when the hotel realized I had two reservations (one Thursday night, one Friday). No one at the front desk Friday morning. Called the posted number and had a conversation where we had some trouble understanding each other, but was assured that they had it straight. When returning that night finally met someone helpful at the front desk. Explained how I'd ended up with two reservations (one per night) and asked if they had been merged. He checked their system for quite a while and assured me that the two reservations had simply been merged by them. No one had cleaned the room during the day. Now I see we were charged double for the 2nd night. Disputing the charge.
