Reserved a dog room. When we arrived, we were on second floor, no elevator, and at the exact opposite end of the property. I asked if anything was available on the first floor, as my dog is old and can’t do stairs. Was told none were available. After I carried my dog downstairs and went to pet area, there was no fencing, several piles from previous dogs, and no pop bags in the dispenser. And after going down for breakfast at 8:45 (closes at 9). Everything was already put away, not even a to go muffin or roll was available, coffee only, and no one servicing the breakfast bar to ask for anything.