4/10 พอใช้
3 พ.ย. 2025
It's a place to sleep and that's about it. The front desk lady asked three times if we'd already paid and I told her yes all three times and she still charged us for the room again. Then she brought in an older man to help and when I tried to explain she charged us again for the room he kept talking over me, interrupting, about the room deposit. I finally had to get louder and talk over him that we understood perfectly fine about the deposit but he needed to listen instead of taking over me that we had been charged for the room a second time. Not sure if he was being sexist in assuming I (as a women) didn't understand or if he just lacks basic customer service and listening skills. Finally, they got someone in the phone who was able to reverse the second charge. Older man tried blaming it on using hotels.com for the reservation, lady said she was new. Windowsill in room looks like it's never been cleaned, hairs were left in the bathtub, only two bath towels for four people. Will never stay here again!
Nancy
Nancy, ทริปกับครอบครัว 1 คืน
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