The property is a very nice collection of buildings. Our room was a suite (we were upgraded supposedly for free, but there was a $50 upcharge per day) and we had a partial ocean view. The separate shower and tub were lovely, and the bed and furniture were very comfortable.
There were noticeable issues, however. The first was the cleanliness. The floor was sticky in a few places upon checking in, and the half and half container for coffee only had a small amount left. I would have expected this to be topped off before my arrival. Also, we had requested a change of bedding and room cleaning for our second day (not the fault of the hotel, but one of us got sick). The cleaning staff only replaced the sheet on top of the mattress, meaning our only blankets for our visit were the backup fleece blankets in the closet. And STILL the floors were not mopped, and coffee creamer not topped off. We had to supply our own! They did clean the container and left it out empty, but refilling it would have been preferred. Also, the old bedding was left on the outside patio instead of getting taken away by the staff.
The second issue I had was a lack of temperature control. There’s no A/C or climate control in the room, there’s a fireplace for heat and open windows for cooling. It made it hard to sleep through the night, especially with the thin fleece blankets.
The front desk staff were great, and made an effort to be understanding and accommodating. I’m unsure if I would stay here again.