This was one of the larger hotels in Abilene - but it was an old property. A new, replacement hotel is opening very soon. It felt like thisnhotel was being ignored and all resources put into the opening of the new HIE across the street. Also, we had a bad check in experience. As i was on crutches, i asked if we could have a first floor room. Shebsaid none were available and then proceeded to give us a second floor room farthest away from the elevator. Also, we had prepaid for our room on Expedia, yet this check in girl charged my credit card again for the room. We checked in arpund 6pm, so surprised we couldnt have been placed in a room closer to elevator. I would like to compliment the front desk manager, Heather, as she was very helpful in getting the room charge removed from my credit card and she apologized for the problem.
